MASTA BUILD LTD (Pets Love Service Provider)
Privacy Policy of January 22nd 2023
§1. General information
1. This Privacy Policy of the Online Shop petsloveshop.co.uk
is targeted to the Online Shop’s Users and defines the type, scope, and
means of utilising the data, the rights and duties of the User, as well
as the protection of personal data. A lack of approval of this Privacy
Policy on the part of the User is equivalent to refusing the services of
the Online Shop, including making Orders.
2. The Personal Data
Controller, as defined by Regulation (EU) No 2016/679 of the European
Parliament and the Council of April 27th 2016 regarding the protection
of natural persons with regard to the processing of personal data and
regarding the free movement of such data, as well as the repeal of
Directive 95/46/EC (“GDPR”) L 119/40 Official Journal of the European
Union May 4th 2016 is:
MASTA BUILD LTD (Pets Love), Highlander, High Road, Guyhirn, England PE13 4EQ,
email: stachurski.mj@gmail.com, tel: 07553215151,
Company number 10485979
3. Contact regarding personal data processing handled by MASTA BUILD LTD.
4. The scope, aim, and period of personal data processing is defined in a later section of this Privacy Policy.
§2. The aims of data processing performed by the Controller and data collected for the purposes of the order’s completion
1.
In accordance with the Regulations, one of the conditions for making an
order by the User is providing personal data. The User provides their
data willingly. However, failing to provide certain data may hinder the
order process, as the Service Provider and Seller won’t have any means
of accepting the Order and contacting the User in order to determine the
details of the Order or any Sales Agreement, or service contract for
Products other than the Item
2. The Service Provider, the Seller,
and third parties collect the following data from the User: name, tax
identification number (contractors), email address, nick, phone number,
Item Delivery address, data required for the completion of payment for
the Order. In the event that the Item is picked up directly from the
Seller should the Price be paid prior, the Service Provider, Seller, and
third parties may additionally collect data in the form of the User’s
mobile phone number.
3. The Service Provider collects all of the
User’s data in order to make a contract regarding providing a Service,
as well as for the execution of said contract.
4. The Seller collects the User’s data for the purposes of making a Sales Agreement, as well as for its execution.
5.
Registering an Account requires the User to provide a Login and
Password for securing the Account. The Password should contain a unique
combination of numbers, letters, and characters.
6. The Login and Password are confidential and should be protected by the User from being used by unauthorised persons.
7.
The Service Provider entrusts the processing or the User personal data
and other data mentioned in this Privacy Policy, to entities performing
hosting services to the Service Provider, the administration,
maintenance, and management of the Website, as well as services that are
part of the optimisation and campaign management. The data may also be
entrusted to couriers, insurance companies, financial institutions,
third parties that the User contracts agreements with as part of the
purchase Products other than the Item.
8. The Controller reserves
the right to submit an enquiry to the User when handling the enquiry /
order, via phone and / or email, regarding further permission to process
personal data for direct marketing purposes and utilising
telecommunications terminal equipment. Without consent from the User,
their data will not be processed for this purpose.
§3 Automatically collected data
1.
As the User uses the website, data on the User is being collected
automatically. This data includes: IP address, domain name, browser
type, OS type, as well as the User’s interests, age, and sex. This data
can be collected through cookies, the Google Analytics system, as well
as the HotJar system.
2. The aforementioned cookies are files sent to the User’s device as they browse the Shop’s website.
3. Cookies store the User’s preferences, which allows them to:
a) improve the quality of the Service,
b) correct the search results as well as the accuracy of the viewed Goods,
c) create view stats,
d) track the User’s preferences,
e) maintain a logged-in User’s session.
4. Cookies do not make any configuration to the device or software installed on the device used by the User.
5.
The User may choose not to consent to the use of cookies, which will
prevent cookie files from being stored on the User’s device in the
future.
6. Should the User not consent to the use of cookies,
they should select the proper settings in their preferred Internet
browser. The process of consenting to the use of cookies differs
depending on the User’s preferred web browser.
7. Should the user
want to delete the cookies that have accumulated up to that point, they
should choose the proper settings in their preferred web browsers or
delete all cookies manually. The process of removing cookie files
differs depending on the User’s preferred web browser.
8. The
service provider notes that blocking or deleting cookie files may hinder
the use of the website and, in some cases, make certain options
impossible to access.
9. HotJar is a file used to monitor User activity on a website.
10.
If a user doesn’t consent to the use of the HotJar file, they should
implement cookie blocking software. With a cookie blocker, the User will
be considered an anonymous user, i.e. one that cannot be attributed any
preferences, traits, etc.
11. Google Analytics is an Internet
analytics system that gives insight to the traffic of online shop data,
as well as the demographic data on Users. It is used for marketing
purposes.
12. If a user doesn’t consent to the use of Google Analytics, they should implement cookie blocking software.
13. If a user doesn’t consent to the use of Google Analytics, they should implement cookie blocking software.
§4 Data use
1. The data provided by the User will be used by the Service Provider and the Seller to:
a) provide services and ensure an appropriate User service,
b) fulfil Orders, making and enforcing a Sales Agreement or contracts regarding to Products other than the Item,
c) accept and consider the enquiries and reservations made by the User,
d) provide support and realisation of the payment process,
e) adjust, measure, and improve the Online Shop services,
f) implement marketing operations.
2.
Should the User consent to the processing of their personal data for
marketing purposes (by accepting a specific Clause), the User’s data
will be collected and utilised by the Service Provider – in the case of
consenting to data disclosure for purposes of the presentation of a
commercial offer, running contests, and other marketing operations.
3.
Should the User consent to the processing of their personal data for
the purpose of receiving commercial information in the form of a
newsletter, the User’s data will be collected and utilised by the
Service Provider – but only if the User provides a specific form of
consent for this purpose. The User consenting to the processing of their
personal data for the purpose of receiving commercial information is
equivalent to the User consenting to the processing of their data for
marketing purposes.
4. The automatically collected data may be
used to analyse the behaviours of Users within the Online Shop, collect
demographic data on the Users, personalise the contents of the Online
Shop, as well as for the purposes outlined in pt. II.B above.
5. The automatically collected data pertaining to Users who comment as part of the forum may be used to promote the Online Shop.
6.
Data collected through the User directly contacting an
employee/consultant working for the Service Provider or Seller,
including contact made through the phone line, may only be used for the
purposes of contacting the User and providing them with assistance.
7.
The Service Provider reserved the right to amass the IP addresses of
Users visiting the Online Shop, as they could be helpful in diagnosing
technical problems with the server, creating statistical analyses (e.g.
defining the regions that the Online Shop has the greatest number of
visits from). Additionally, they can be helpful in the process of
administering and improving the Online Shop.
8. The User may
withdraw their consent to receive commercial and marketing information
at any time by changing the option in their Account settings. Should the
User not possess a registered account, they can withdraw their consent
via telephone.
9. The Service Provider reserves the right to use
the services of third parties to develop statistics regarding the usage
of the Online Shop. The Service Provider ensures that, in such an event,
these third parties will not be provided with any data identifying the
Users.
10. Advertisements present on the Online Shop may use
third-party cookies, which are meant to facilitate the effectiveness of
the ad campaign. This Privacy Policy does not regulate the rules by
which third parties utilise cookies.
11. Users making purchases
on the Online Shop may, as part of their Account, consent to the
assignment of a purchase history (receipt registration) for the orders
made through the Online Shop.
12. Order History is a tab on the client’s individual account on the online shop.
13. Should the Client create an individual account for the online shop petsloveshop.co.uk in the future, the purchase history will be available on the created Account, while identification will occur via email.
14.
In order to withdraw consent for recording the Order history, the User
must submit their demand via email through the Seller or via help line.
15.
In the event of withdrawal of consent to record the order history, the
order history will no longer be attached to the email address or Account
created on the Website.
§5. Rights of the User whose data is being processed
1. The User has the right to:
– access their personal data,
– amend their personal data,
– limit the processing of their personal data,
– moving their personal data,
– objecting to the processing of their personal data.
2. In order to exercise their rights, the User should contact us via e-mail at: stachurska.mj@gmail.com
3.
The Controller will carry out the User’s request right away, though
it’s important to keep in mind that the limitation, deletion, move, or
objection toward data processing may influence the scope of the proper
management of the enquiry / order, including the delivery of
personalised commercial information.
§6. Time of personal data processing by the Controller
Collected
User data will be stored so long as is considered acceptable by legal
standards and regulations (including accountancy-related regulations),
as well as necessary in order to accomplish the goals set.
§7. Duties of the Personal Data Controller
The
Personal Data Controller must take all measures to ensure the safe
processing of personal data within the scope defined by the Directive.
In particular, the Controller is obliged to:
1. secure the data
from being made available to unauthorised persons, taken by an
unauthorised person, changed, damaged, or destroyed,
2. allow for the processing of personal data to be performed by persons with proper authorisation issued by the Controller,
3. ensure control over the proper processing of personal data,
4.
perform a record of persons authorise to process personal data; taking
all measures to ensure that persons authorised to processing such data
keep them secret, even after the Controller’s task has been completed,
including informing them of the legal consequences of breaching the
privacy of the data and receiving declarations regarding maintaining the
secrecy of such data,
5. manage the required documentation
describing the means of processing the provided personal data, as well
as the technical and organisational means of ensuring the protection of
the processing of such data, in particular the Information Controller’s
Office, the Personal Information Security Policy, and the Manual for
Information System managing the Processing of Personal Data.